Privacy Policy

Privacy Policy for quazethyva.com

Effective Date: June 24, 2025

At quazethyva.com, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you interact with our website and financial coaching services. As a user in South Africa, this policy complies with the Protection of Personal Information Act (POPIA) and other relevant data protection regulations. We aim to provide transparency about our data practices and your rights regarding your personal information.

1. Who We Are

quazethyva.com is a provider of financial coaching services designed to empower individuals with knowledge and tools to manage their finances effectively. For the purposes of this Privacy Policy, we are the data controller responsible for the processing of your personal information. Our contact details are:

quazethyva.com
E-Mail: info@quazethyva.com
Phone: +27024585685

2. Information We Collect

We collect information to provide our services, improve user experience, and comply with legal obligations. The types of information we collect include:

2.1 Information You Provide Directly

When you engage with our website or services, you may provide the following information:

  • Personal Identification Information: Name, email address, phone number, and postal address provided through contact forms, account creation, or during financial coaching sessions.
  • Financial Information: Details relevant to financial coaching, such as income, expenses, assets, liabilities, or financial goals, which you voluntarily share to receive tailored guidance.
  • Communication Preferences and Feedback: Your preferences for receiving communications and feedback submitted through surveys or reviews.

2.2 Information Collected Automatically

When you visit our website, we collect certain information automatically through cookies and similar technologies. This includes:

  • Website Usage Data: IP address, browser type and version, operating system, device information, pages visited, time spent on the site, and referral URLs.
  • Cookies and Tracking Technologies: Data collected through cookies, web beacons, or pixel tags to analyze user behavior and personalize your experience. For details, see our Cookie Policy.

2.3 Information from Third Parties

We may receive information from third parties, such as analytics providers (e.g., Google Analytics) or social media platforms, when you interact with our website or services through their integrations. This data is typically anonymized or aggregated and used to improve our services.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Providing Financial Coaching Services: To deliver personalized financial guidance, create financial plans, and support you in achieving your financial goals.
  • Communication: To respond to your inquiries, provide updates about our services, and send appointment reminders or session summaries.
  • Website Improvement: To analyze user behavior, optimize website performance, and enhance the user experience.
  • Marketing and Promotions: To send promotional materials, newsletters, or special offers, provided you have given consent in accordance with POPIA.
  • Legal Compliance: To comply with legal and regulatory obligations, such as tax reporting or responding to lawful requests from authorities.
  • Security: To detect and prevent fraud, unauthorized access, or other security threats to our website and services.

We process your data only to the extent necessary for these purposes and in compliance with applicable South African laws.

4. Legal Basis for Processing

We process your personal information based on the following legal grounds under POPIA and other relevant regulations:

  • Consent: Where you have given explicit consent, such as for marketing communications or non-essential cookies.
  • Contractual Necessity: To fulfill our obligations under a contract, such as providing financial coaching services.
  • Legitimate Interests: To pursue our legitimate interests, such as improving our website or ensuring its security, provided your rights and freedoms do not override these interests.
  • Legal Obligation: To comply with legal requirements, such as retaining financial records for tax purposes.

5. Information Sharing

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

  • Service Providers: With trusted third-party providers who assist in our operations, such as hosting providers, payment processors, or analytics services. These providers are bound by data protection agreements to ensure your information is handled securely.
  • Legal Authorities: When required by law, such as in response to a court order, subpoena, or request from a regulatory authority.
  • Professional Advisors: With accountants, auditors, or legal advisors under confidentiality agreements to support our business operations or comply with legal obligations.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to a successor entity, subject to strict confidentiality measures.

All third parties with whom we share data are required to comply with POPIA and maintain appropriate safeguards for your information.

6. Data Security

We implement robust technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption: Using SSL/TLS encryption for data transmitted to and from our website.
  • Access Controls: Restricting access to personal data to authorized personnel only.
  • Regular Audits: Conducting security reviews and updates to our systems to address potential vulnerabilities.

Despite these efforts, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but strive to protect your data to the fullest extent possible.

7. Your Rights

Under the Protection of Personal Information Act (POPIA), you have the following rights regarding your personal information:

  • Access: Request details about the personal information we hold about you and how it is processed.
  • Correction: Request correction of inaccurate or incomplete information.
  • Deletion: Request deletion of your personal information, subject to legal retention obligations.
  • Objection: Object to the processing of your data for specific purposes, such as direct marketing.
  • Restriction: Request restriction of processing under certain circumstances, such as while a dispute about data accuracy is resolved.
  • Data Portability: Request a copy of your data in a structured, commonly used, and machine-readable format.
  • Withdraw Consent: Withdraw your consent for data processing at any time, where processing is based on consent.

To exercise these rights, please contact our Privacy Officer using the details below. You also have the right to lodge a complaint with the Information Regulator in South Africa if you believe our data processing practices violate POPIA. Contact details for the Information Regulator are available at www.justice.gov.za/inforeg/.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations. For example:

  • Financial coaching records are retained for seven years to comply with tax and regulatory requirements in South Africa.
  • Website usage data collected through cookies is typically retained for up to 12 months or as specified in our Cookie Policy.
  • Contact information provided through forms or inquiries is retained until the inquiry is resolved, unless further retention is required for contractual or legal reasons.

Once retention periods expire, your data is securely deleted or anonymized to prevent identification.

9. International Data Transfers

In some cases, your personal information may be transferred to or stored in locations outside South Africa, such as when using cloud-based service providers. We ensure that any international data transfers comply with POPIA requirements, including implementing appropriate safeguards like standard contractual clauses or ensuring the recipient country has adequate data protection laws.

10. Third-Party Services

Our website may integrate third-party services, such as analytics tools or social media plugins, which may collect data about your interactions. These services operate under their own privacy policies, and we encourage you to review them. Examples include:

  • Google Analytics: For website performance and user behavior analysis.
  • Payment Processors: For secure processing of payments for our services.

Details about third-party cookies are available in our Cookie Policy.

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or services. The updated policy will be posted on this page with a revised effective date. We encourage you to review this page regularly to stay informed about how we protect your data.

Significant changes, particularly those affecting your rights under POPIA, will be communicated via email or a prominent notice on our website.

12. Contact Information

For any privacy-related inquiries, concerns, or to exercise your data protection rights, please contact our Privacy Officer:

Privacy Officer
quazethyva.com
E-Mail: info@quazethyva.com
Phone: +27024585685

We are committed to addressing your inquiries promptly and transparently to ensure your trust in our services.